Navigating the AI use-case landscape: Successes, failures and lessons from Expensify's decade-long journey

In an era in which the temptation to automate every rote, low-skill task is ever-present, striking the right balance between AI and human involvement is crucial. Nearly a decade ago, Expensify embarked on a journey experimenting with AI's capabilities, learning from successes and failures. Join Expensify COO Anuradha Muralidharan as she shares the company's experiences and insights, offering a nuanced perspective on using AI to simplify, accelerate and scale processes without compromising the human touch. Please note: This session will be taking place entirely in English. Listen along with live Portuguese translations by using LiveVoice, accessible via the menu in the Web Summit Rio mobile app.